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The Standard sets out simple rules for managing organizations in area of quality of their production. These rules are applied on the basis of established objectives and implemented by identified processes. Efficiency of the processes is measured and monitored to enable organizations to implement effective actions if a change becomes necessary. The Standard also deals with the principles of control of documentation, human resources and infrastructure, and establishes communication processes, evaluation of suppliers, measurement of process performance and internal audits to provide feedback.
The concept of quality management systems was developed in the twenties of the last century, when the spreading mass production necessitated implementation of a system that would ensure unvarying quality of production without having to test every product. The standard ISO 9001 originates from Great Britain and dates back to 1980s.
Sustenance of permanently high standard of manufacturing processes and thus of the services and products provided to customers
Optimization of costs due to decreased operating costs, reduced cost of poor-quality, savings in raw materials, energies and other resources
Effectively set and controlled processes lead to increased sales, profits and market share and therefore to greater satisfaction of the owners
By providing and sustaining high-quality production and services, new and most demanding customers are won and kept
Opportunity to bid for large contracts, especially for government contracts
Improved management system, improved organizational structure
Improved discipline and performance of the whole organization
Greater confidence of the public and of authorities in organizations
Establishment of the system that reacts promptly and flexibly to changes in demands of the market and of individual customers, to changes of legislation as well as to changes taking place within organizations self (e.g. when introducing new technologies, organizational changes etc.)
The Standard is versatile, general and so well balanced that it is useful in various fields of activities that focus on high quality of products and of services. It has been applied successfully for 25 years - with only one important change having been made to it (the reinforced role of marketing).
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